Arkadin Reviews

(based on 9 reviews)

96 of 173 people found this review helpful

Toll-free forwarding service started under AccuConference and was just fine. However, when I ported my number to another service provider, AccuConference changed its name to Arkadin and has been billing me for two years now when they have not had any service. Called, e-mailed, wrote a letter, had another e-mail exchange with a bill collector, and disputed charges with my bank. Despite all this, I continue to get bills when another service provider has had the number for two years.

Now time to get the FCC involved. Arkadin just doesn't appear to be a legitimate business.

In summary, I would not recommend Arkadin to a friend.

143 of 311 people found this review helpful

This company does not tell you its hidden fees upfront at the beginning. Nor does it invoice correctly. I have been trying to cancel my account with them for three months, and still they were charging these hidden fees to my visa account. I finally had to cancel my visa in order to stop the payments.

In summary, I would not recommend Arkadin to a friend.

166 of 357 people found this review helpful

Good points:

Fairly easy to schedule and use.

Bad points:
Lots of hidden costs fees and I found errors on all four of my invoices before I cancelled the service.
They don't tell you about the hidden fees until they are levied and will not remove them.
Invoices don't show payments made. I can only imagine all of the invoices paid by accounts payable that weren't checked and errors like 6 week old payments not being recorded in my account.
DO NOT USE ARKADIN.
I found out from peers after I cancelled the service that they too had trouble with Arkadin's hidden fees and accounting "errors".

In summary, I would not recommend Arkadin to a friend.

161 of 328 people found this review helpful

Arkadin was fairly reliable for the first couple of years we used it, but lately it has deteriorated significantly. Key to our decision to use Arkadin was its ability to record our conference calls with clients when needed.

However, the last three calls that we had set up for conference failed to record. The dashboard keeps reporting that "your record will be available soon" but no files appear. An email sent via the site complaining about this failure was not answered. Customer service was difficult to reach and then unresponsive to the problem.

We canceled our account but the process provided no allowance for a refund. We're out only US$44 but it has been a disappointing experience.

In summary, I would not recommend Arkadin to a friend.

226 of 402 people found this review helpful

Absolutely the WORST conferencing service!

Some of the stunning features includes:

- If your conference includes more than 10 people, it will sound like you are talking in a tunnel

- Application sharing is flaky...that is once you can figure out how to do it

- No ability to determine information about scheduled meetings (you must save the e-mail you get upon setup, that's the only place you can get details)

- No ability to manage attendees (it's all done through your local email/calendar system)

- No ability to alter existing conferences

- Multiple customer service numbers; make sure you don't call the wrong one because some are third party lines which have no information to help debug any sort of problem. Best help they can provide is "Please talk to your moderator"

Recommendation: STAY AWAY FROM ARKADIN

In summary, I would not recommend Arkadin to a friend.

289 of 506 people found this review helpful

I recently had to participate in a phone/web conference for my company. I was not a host, but if I was, I would never use this company again. The call quality was extremely poor, and the operator was rushed and unprofessional. I was very unimpressed.

In summary, I would not recommend Arkadin to a friend.