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Saba Centra Suite Reviews

 
Please note that Saba Centra Suite has been discontinued and is no longer available. You can read our old review of Saba Centra Suite below, or check out the rest of the Web Conferencing Services we've reviewed.

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Editor's Overall Rating:
Average User Rating:
(based on 2 reviews)

Category: Web Conferencing Services (AKA Video Conferencing Services)
Website: http://www.saba.com/products/centra/



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Run away
18 April 2013
Reviewer: F***ing Saba from The heart of silicon valley

185 of 398 people found this review helpful

Reliability:
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Overall Star Rating:


We use Saba Meeting very heavily where I work. Almost everything is done in on-line meetings. Where do I begin to describe how bad this service is? The word "Saba" is used as an expletive at my organization. The adjective before "Saba" in my bookmarks cannot be uttered in polite company.

1. Saba is supposed to run on Macs. I guess technically it does but you have to figure out work-arounds that are quite different from PC's and there is terrible support. One example of how it "runs" on a Mac. Within a meeting you can create an agenda--upload documents, images, power-point presentation. etc On a mac, if you upload a ppt. to the agenda, you only get the first page of the presentation, if you want your entire presentation you have to upload it slide by slide either as separate ppt, gif, tif, etc.
2. Botched upgrades. After our upgrade to Saba 8, nothing worked, absolutely nothing. We had to cancel an entire week of meetings. It took several weeks more to recover all of our previously recorded meetings and have them available for play-back.
3. Image file roulette. On any given day when you try to open a file in a meeting one or more of file formats gif, tif, jpeg, etc. will crash the whole meeting. Every time this happens it is a different file format that doesn't work and a different file format that does work--you just try several until you find one that doesn't crash the meeting
4. Service is incredibly unreliable. I often experience lags, crashes, people being kicked out of a session, etc.
5. Tech support staff has not been trained in even the basics of how the program works. I was not able to launch a meeting from the Saba client on my desktop and the person on the phone had no idea what I meant by " I cannot use the client to launch a meeting on the desktop."

In short, Saba is inept at handling a large account with a high volume of meetings, users, and stored recordings. If it were up to me we would drop Saba's video-conferencing service in a heartbeat.

In summary, I would not recommend Saba Centra Suite to a friend.



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