OmNovia Reviews

(based on 6 reviews)

217 of 434 people found this review helpful

What's good? It's easy to use from the moderator end when it works. That brings me to what's bad. It's very glitchy. Sometimes features work, sometimes they don't. Support? Horrible! I will give them credit for one thing. My members couldn't login one day. They kept getting an error. Omnovia said it was at my host server and not with them. Omnovia told me they would have one of their engineers call me on Tuesday to try and help me from their end (this was on a Friday). I told them this was unacceptable b/c I had customers that would be needing access before then (I run an online day trading chat room). One of Omnovia's supervisors logged into my server at my webhost with my permission of course and dug around and was able to fix it. So, that was a major crisis averted. I truly appreciated that. That, however, is the one bright spot for them. I am currently dealing with a 6 dollar charge because they say I went over my allotted member count one day a few weeks ago. I found the report from that day and I wasn't even close to going over. The proof is right there in black and white and they could have easily looked up that report when I disputed the charge. Instead I had to do it, and send it to them. I am still in limbo as they won't get back to me. They also haven't fixed a couple other new glitches I've written tickets over and it's been weeks. I could go on and on but suffice it to say if you are looking for web conferencing for your business, look elsewhere. When my contract is up with them I will never look back.

Mike
Greatstockpix.com

In summary, I would not recommend OmNovia to a friend.